Privacy Policy
1. Introduction
Base Physiotherapy & Pilates is committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our clinic, book appointments, or engage with our services. By using our services, you consent to the practices described in this policy. We are dedicated to complying with all applicable privacy laws, including the Australian Privacy Principles (APPs)under the Privacy Act 1988 (Cth) (if in Australia), and other applicable privacy regulations.
2. Information We Collect
We collect personal information from you to provide effective physiotherapy and Pilates services. The types of information we may collect include:
· 2a. Personal Details: Name, date of birth, gender, contact details (phone number, email, address)
· 2b. Health Information: Medical history, current health conditions, medications, injury details, diagnoses, treatment plans, and exercise history
· 2c. Payment Information: Credit/debit card details (through secure payment gateways), invoicing information
· 2d. Appointment Details: Appointment dates, times, cancellations, or rescheduling requests
· 2e. Other Information: Preferences regarding treatments or exercises, feedback, and any relevant concerns shared during your treatment
3. How We Collect Your Information
We collect personal information in several ways, including:
· 3a. Directly from You: When you fill out forms, make appointments, or communicate with us in person, via phone, email, or through our website
· 3b. During Treatment: As part of your physiotherapy or Pilates treatment, we collect health and medical information to tailor your treatment plan
· 3c. Online Interactions: If you use our website or online booking system, we may collect data related to your interactions with our site (e.g., IP address, browser type, and activity)
4. How We Use Your Information
We use your personal information to:
Provide you with physiotherapy, Pilates, and other related services
· Create and manage your treatment plan and schedule appointments
· Communicate with you regarding appointments, cancellations, or follow-up care
· Process payments and manage your account
· Improve our services based on feedback or surveys
· Comply with legal and regulatory obligations, including medical record keeping
· Send you marketing communications (only if you opt-in to receive them)
We do not sell or rent your personal information to third parties.
5. Sharing Your Information
We will not share your personal information with third parties except in the following circumstances:
· With Your Consent: We may share your information with other healthcare professionals, such as your general practitioner, specialists, or allied health professionals, as part of coordinated care, if you have consented.
· For Billing and Insurance Claims: If you are using health insurance or Medicare to cover your treatment, we may share necessary information with your insurer, Medicare, or a third-party billing service.
· Legal Requirements: We may disclose your information when required by law or to comply with a legal process, such as a subpoena or court order.
· Service Providers: We may share information with trusted third-party service providers, such as IT providers or payment processors, who assist in delivering our services. These parties are required to maintain the confidentiality of your information.
6. Data Security
We take the security of your personal information seriously. We implement a variety of technical, administrative, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes:
Encryption of sensitive data, such as payment information
Secure storage of personal and health records
Regular security assessments and staff training on privacy practices
However, no data transmission over the internet or electronic storage method is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
7. Accessing and Updating Your Information
You have the right to access the personal information we hold about you and request corrections if necessary. If you believe any information we hold about you is inaccurate, incomplete, or outdated, please contact us, and we will make the necessary updates.
To request access to your personal information, please contact us at the details provided below.
8. Retention of Personal Information
We retain your personal information for as long as necessary to provide our services to you, comply with our legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer needed, we securely delete or anonymize it.
9. Marketing Communications
We may use your contact details to send you promotional material or information related to our services, such as newsletters, new treatments, special offers, or updates to our services. You can opt out of receiving marketing communications at any time by:
· Clicking "unsubscribe" in any email communication
· Contacting us directly at hello@basephysiotherapy.com.au to request removal from our mailing list
10. Cookies and Tracking Technologies
When you visit our website, we may use cookies and similar technologies to enhance your user experience, analyze website traffic, and offer personalized content. Cookies are small files stored on your device that help us remember your preferences and improve site functionality.
You can adjust your browser settings to disable cookies, but this may affect the functionality of certain parts of our website.
11. Changes to this Privacy Policy
We may update or modify this Privacy Policy from time to time. Any changes will be posted on our website, and the updated policy will apply to your use of our services from the date of posting. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions or concerns about how we handle your personal information or wish to exercise your rights under privacy laws, please contact us at:
Base Physiotherapy & Pilates
Phone: 0466533813
Email: hello@basephysiotherapy.com.au
Address: C1.02/50 Lyons Rd Drummoyne NSW 2047, Australia
Website: www.basephysiotherapy.com.au
Acknowledgment and Agreement:
By engaging in our services, you acknowledge that you have read and understood this Privacy Policy, and you consent to the collection, use, and disclosure of your personal information as described.